Privacy Policy

This policy explains how DipEdge collects, uses, stores, shares, and protects your personal information while providing strategy monitoring, rule alerts, order records, subscriptions, and related services.

Effective Date: 2026-05-28 Scope: DipEdge ("the Platform")

1. Information We Collect

Account information: email address, sign-in identifiers, and authentication data used for account creation, login, and security checks.
Strategy and configuration data: total principal, tier parameters, asset preferences, threshold settings, alert toggles, and related inputs used to build your rule view.
Record and log data: manually entered buys, sells, principal recovery records, profit-position records, plus alert delivery logs, page activity, device environment, and other runtime logs.
Billing and subscription data: subscription status, billing cycle, payment results, and necessary transaction identifiers. Full card details are handled by third-party processors and are not stored directly by us.

2. How We Use Information

To provide drawdown monitoring, rule prompts, order records, account management, and subscription billing services.
To send alert emails, login notices, billing notices, and required security notifications.
To maintain service stability, investigate issues, audit abuse, and improve the product experience.
To comply with legal obligations and handle disputes, complaints, risk controls, and compliance requests.

Unless stated otherwise, your personal data is not sold to third parties or shared openly.

3. Storage and Security

Data may be stored in cloud environments supported by Supabase and other infrastructure providers, including the EU, the United States, or other compliant jurisdictions.
Data transmission uses TLS encryption, and access is governed by least-privilege controls.
Although we apply reasonable safeguards, no internet transmission or cloud storage can be guaranteed absolutely secure.

4. Third-Party Processing and Sharing

Where necessary to provide the service, we may share required data with these categories of third parties:

Identity and database infrastructure, such as Supabase.
Payments and subscription services, such as Stripe.
Email and notification services, such as Resend.
Analytics, hosting, security, and performance providers.

Except where required by law, necessary to perform the service, or explicitly authorized by you, we do not sell your personal information to third parties.

5. Retention and Deletion

We retain necessary account, configuration, subscription, and log data while your account remains active or recoverable.
After you request account deletion, we will delete or anonymize relevant personal data within a reasonable period, except where laws, settlement audits, dispute handling, or security retention require otherwise.
Anonymized statistics may continue to be used for product analysis, stability review, and strategy research.

6. Your Rights

Access, correct, delete, or export your personal data.
Disable marketing or alert emails, though essential security, billing, or service notices may still be sent.
Object to data processing, file complaints, or withdraw consent, understanding that some features may no longer be available afterward.

7. Contact Us

For privacy or data-processing questions, contact support@dipedge.com. We may require reasonable identity verification before processing your request.